We're here to help

Have a question or need assistance? We typically respond within 24 hours on business days.

Email Support

For technical support, licence questions, or general enquiries, email us directly.

We aim to respond to all enquiries within 24 hours on business days (Monday–Friday).
For urgent licence issues, include your licence key in the email for faster resolution.
If reporting a bug, please include your operating system, Nexus version, and steps to reproduce.

Quick links to help you find answers faster.

System requirements, download instructions, and setup guides.

Troubleshooting Starlink connectivity, third-party routers, and bypass mode.

Activations, upgrades, refunds, and device limits.

Home vs Pro, feature availability, and how things work.

How we handle your data (or rather, how we don't).

View the complete list of frequently asked questions.

Download Nexus and get your first telemetry reading in under a minute. No account needed, no setup required.

Also available for Linux · Requires macOS 12+, Windows 10+, or Ubuntu 22.04+